Ordering on-the-day stationery
on-the-day wedding semi-custom collections
Please submit your request for additional items or on-the-day stationery at least two months prior to the event.
Finalize the guest list one week before the event
We do not do additions, so it is a good idea to order about 10 more pieces.
The process
HOW TO ORDER
Once we receive the form from the client, at least 2 months before the planned event, we prepare a quote and request a 50% deposit to reserve the studio.
FORM
1
After the payment is credited, please send us the guest list, table layout and other necessary information. We must receive all the data at least 3 weeks before the planned ceremony.
GRAPHIC DESIGN
2
We begin the design process only after receiving all the necessary information. Then, we send the files for approval. Once the files are approved, we request the remaining 50% payment.
PRODUCTION
3
SHIPPING
We assemble all the elements and prepare a carefully packed box. Shipping can be done via courier or to a parcel locker.
4
Conditions
ORDERING
Filling out the form does not imply the immediate conclusion of a contract. By completing the form, the customer is making an offer to purchase a specific product.
Orders with incorrectly entered contact information, which prevents contact, will not be processed.
Fonts and layouts can be altered, noting that we always strive to preserve the overall spirit of each project.
We do not execute designs created by third parties.
GRAPHIC DESIGN AND FILE APPROVAL
Please review the texts very carefully; once the file(s) are approved, changes cannot be made. We are not liable for stylistic errors or typos—the client is responsible for ensuring the accuracy of the texts.
The deadline for the design process is calculated from the first full business day after the payment has been credited.
We only start production after receiving an explicit approval of the graphic files and confirmation that the remaining 50% fee has been credited.
In case that the project is not submitted for production, the incurred project costs will not be reimbursed.
Belpapier does not accept orders for single items of stationery or proofs.
PRODUCTION
Stationery from our studio is artisan-made, thus the production schedule is heavily influenced by the extent and intricacy of any design alterations.
The average turnaround time for invitations from semi-custom collections is 15 business days.
Should you detect any errors in your prints, please notify us right away. Reprints for customer-related errors come with an additional fee. Payment for the redesign, reprint, and shipping must be settled in full before we start the new graphic work.
Reprints due to customer error will not be given priority.
SHIPPING
Goods are shipped via courier service. We are not responsible for the timeliness of the delivery by the courier company.
We pack our products with great care. If the shipment's packaging shows visible external damage, you should refuse to accept it.
withdrawal from contract and refunds
The customer has the right to cancel the contract, but the cost of the design process will not be refunded. If the customer cancels the order after paying the order fee (50% of the quote), this payment will not be refunded.
According to the Law on Consumer Rights (Journal of Laws 2014 item 827 article 38), personalized (engraved) products are not returnable, as their personalization prevents further sale.
COMPLAINTS
The customer must notify Belpapier of any complaints within 3 days of receiving the shipment.
Each piece may exhibit slight variations due to our artisanal finishing process. These differences are intentional and not grounds for complaint.
There may be slight color differences between the graphic file and the printout, which mainly depend on individual monitor settings, graphics card model, or OS color settings. This effect is not a defect and cannot be the subject of complaint.