Ordering semi-custom wedding collections
It is best to order semi-custom invitations two months before their distribution.
The price of ordering a semi-custom collection includes three design rounds. The first draft is crafted from the initial brief and provided texts. After this, you're entitled to two major revisions or alternative designs. Any further changes will incur additional costs.
The minimum order quantity is 30 pieces. Since we do not make duplicates, it's advisable to order an additional 10 pieces.
The process
HOW TO ORDER
FORM
1
Upon receipt of the form, we will provide a quote and request a 50% deposit to reserve the studio.
After receiving the advance payment, we begin working on the graphic design, implement the agreed changes, and select the color scheme. We then send the digital file for approval.
GRAPHIC DESIGN
2
After approval, we start the production stage. At this point, we request payment of the remaining 50% and provide a form to be filled out with the details of the guests whose addresses will appear on the envelopes.
PRODUCTION
3
After personalization, we assemble all the elements and prepare a meticulously packed box. Delivery can be arranged either by courier or to a parcel locker.
SHIPPING
4
Useful information
ORDERING
Filling out the form does not imply the immediate conclusion of a contract. By completing the form, the customer is making an offer to purchase a specific product.
Orders with incorrectly entered contact information, which prevents contact, will not be processed.
Fonts and layouts can be altered, noting that we always strive to preserve the overall spirit of each project.
We do not execute designs created by third parties.
The foundation of our stationery is the main invitation card along with its envelope. Any inserts, additional cards, and designs incur extra charges.
GRAPHIC DESIGN AND FILE APPROVAL
Please review the texts very carefully; once the file(s) are approved, changes cannot be made. We are not liable for stylistic errors or typos—the client is responsible for ensuring the accuracy of the texts.
The deadline for the design process is calculated from the first full business day after the payment has been credited.
We begin production only after receiving an explicit approval of graphic files and a confirmation that the remaining 50% of the project cost has been paid, for semi-custom collections.
Should the project is not proceed to production, any costs incurred, including the advance payment, will not be refunded.
Belpapier does not accept orders for single items of stationery or proofs.
PRODUCTION
Stationery from our studio is artisan-made, thus the production schedule is heavily influenced by the extent and intricacy of any design alterations.
The average turnaround time for invitations from semi-custom collections is 15 business days.
Should you detect any errors in your prints, please notify us right away. Reprints for customer-related errors come with an additional fee. Payment for the redesign, reprint, and shipping must be settled in full before we start the new graphic work.
Reprints due to customer error will not be given priority.
SHIPPING
Goods are shipped via courier service. We are not responsible for the timeliness of the delivery by the courier company.
We pack our products with great care. If the shipment's packaging shows visible external damage, you should refuse to accept it.
withdrawal from contract and refunds
The customer has the right to cancel the contract, but the cost of the design process will not be refunded. If the customer cancels the order after paying the order fee (50% of the quote), this payment will not be refunded.
According to the Law on Consumer Rights (Journal of Laws 2014 item 827 article 38), personalized (engraved) products are not returnable, as their personalization prevents further sale.
COMPLAINTS
The customer must notify Belpapier of any complaints within 3 days of receiving the shipment.
Each piece may exhibit slight variations due to our artisanal finishing process. These differences are intentional and not grounds for complaint.
There may be slight color differences between the graphic file and the printout, which mainly depend on individual monitor settings, graphics card model, or OS color settings. This effect is not a defect and cannot be the subject of complaint.